Dealer Portal

Account Managers & Executives

Ron Bowden, Director of Sales and Dealer Development, leads our Account Executive and Account Management teams in proactively helping UCC dealers grow their business with expert consultation on: 

  • Evaluating marketing strategies
  • Analyzing key operating metrics
  • Growing RMR
  • Controlling attrition

Please reach out to them at dealersupport@teamucc.com or 855.756.5558 if you have any questions or would like to set up in person, or online, CEU training.

Meet our Experts

Javier Mata

Account Manager

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In 2002, Javier started his career in the alarm industry with Counterforce (now Red Hawk) in Houston, and learned all aspects of the contract central station business including billing, collections, customer service, and dealer support. When UCC acquired Red Hawk in 2014, Javier came highly recommended and joined forces with UCC in the dealer relations department. After thriving there for 3 years, Javier now provides excellent service to UCC dealers in the newly created dealer development department. As account manager, he uses his years of industry knowledge to help dealers grow their businesses and manage attrition.

Sarah Salazar

Account Executive

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Sarah Salazar joined UCC in September of 2002 as a dispatch and customer service representative. Quickly recognizing her talent in assisting dealers, Sarah was promoted to UCC’s dealer development department as an account manager where she continued to help dealers grow and manage their businesses and became one of UCC’s licensed CE instructors for the state of Texas. In January of 2021, Sarah was promoted to account executive where she uses her extensive knowledge of UCC and our dealer development program to bring new dealers online and sell UCC’s services.

In addition to her work at UCC, Sarah is also heavily involved in supporting the security industry on state and local levels by serving on numerous association boards and committees including, but not limited to: South Texas Alarm Association (STAA), Texas Burglar and Fire Alarm Association (TBFAA), and False Alarm Reduction Associations (FARA) where she was awarded the W. Rex Bell Associate Member of the Year Award in 2016 for her outstanding work and contributions.
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Dennis White

Account Executive

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Dennis White became a UCC team member in September 2009, bringing with him nearly a decade of wholesale central station experience. With a focus on growing a retail account base, wholesale accounts, and bulk acquisitions, Dennis was also instrumental in the creation and implementation of retail dealer programs. Prior to the security industry, Dennis spent 24 years as a manufacturer’s representative for the Southwest region in the automotive aftermarket industry.
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Ron Bowden

DIRECTOR OF SALES & DEALER DEVELOPMENT

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Ron Bowden comes to UCC with over 35 years in the Security Industry. He has a wide range of experience at all levels—sales, operations, management, and acquisitions, serving in capacities from entry level to owner/operator. Ron joined UCC in 2014 as Director of Dealer Development. Today, he works with UCC Dealers to help them grow and manage their businesses. Ron is a veteran of the U.S. Army.
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What our dealers say about UCC

"I have been part of the UCC family of dealers since 2013. Every time I have interfaced with anyone at UCC I have been treated like I am your only customer. You are all true professionals. Thank you!"
Bob F. Owner
"We continually get complements from our customers about UCC's service!"
Rick M.Owner
"UCC has superlative management and staff. They are the most professional and courteous central station I have dealt with in 25 years of business."
Ron S.Owner
"After visiting over 10 central stations, we chose UCC and couldn't be happier."
John L. Owner
"I moved my accounts to UCC in 2004. It was the best decision I ever made for my customers and myself. I know this because my customers regularly call me and compliment the UCC operators on their professionalism. They love to tell their friends and families how pleased they are with the great service by UCC and we take those referrals on as new customers. I have had my accounts at several other central stations over the last 18 years and can say with confidence that UCC’s service is the best provided to me."
Chell B.Owner
"I used to monitor my own accounts and I was always concerned about another monitoring company being able to offer my same level of service. In 2005, I transferred my accounts to them and the transition was very smooth. I was very delighted to discover that UCC’s service was everything they said it was, and more! My customers rave about the operators and I appreciate the prompt response I get when I need to deal with someone over there. I also could have never afforded the technology and menu of services that I receive as a UCC dealer. This transition has been a great move for my company."
Roy M.Owner
"Why do I use UCC? Because they care about my business and I care about their business. If you can’t say that about your central station then you are missing something special for your business."
Kyle B.Owner
"UCC’s people are willing to scratch and dig and claw to get me what I need. It’s UCC’s people that separate them from their competition."
Mike B.Owner
"We might be spoiled by TEAM UCC’s level of commitment to customer satisfaction. In dealing with other monitoring companies over the years, we have not found ANY that can hold a candle to UCC. Please thank your entire team for going the extra mile to ensure customers are always taken care of, communicating with dealers, and the on-going training and support. We appreciate the dedication. Keep up the good work!”
Chad M.Manager
"Team UCC is incredible to work with! Your professionalism and willingness to help has gone beyond my expectations. You are head and shoulders above the competition."
Whit M.Owner
"UCC has played an integral part in the growth of our company. Superior customer service and quick response times are just a couple of the reasons we rely on UCC."
Brady C.Owner
"I want to relay my gratitude for Team UCC's willingness to fight a problem to the end even when it probably isn’t an issue on your end. So many other support teams in our field want to point the finger and get you off the line as quick as possible it seems. UCC is a great ally and asset to us and we appreciate it."
Dan C.Security Technician
"UCC is the best company I have ever worked with since outsourcing our monitoring in 2005. I wouldn’t recommend any other monitoring company."
Steve B.Account Manager
"Our company designs, maintains and services life safety systems. One of our customers with multiple sites required ASAP to PSAP service immediately. Team UCC jumped in and worked with the monitoring association to get our customers ASAP to PSAP in less than 10 days! This type of customer care makes me happy that we made the decision to use UCC as our alarm monitoring partner. This is an example of what can be achieved when work is put in the hands of a dedicated knowledgeable industry leader like UCC."
Eric R.General Manager
"UCC is the best company I have worked with since outsourcing our monitoring in 2005. I wouldn't recommend any other monitoring company."
Rene L.Owner
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