Dealer Portal

Meet Team UCC

Teresa Gonzalez

President
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Ron Bowden

Director of Sales & Dealer Development
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Mike Lamb

Administration & Compliance Manager
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Carolyn Escamilla

Director of Operations & Site Manager
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David Palacios

Dealer Support &
Data Entry Manager
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Kathryn Schultz

Marketing & Sales
Coordinator
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Michael Gelvin

Training Manager
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Lacey Lester

Human Resources Manager
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Nicole Dotterman

Data Entry Supervisor
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Dennis White

Account Executive
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Sarah Salazar

Account Executive
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Javier Mata

Account Manager
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Caitlin Smith

Dealer Support

Tim McKay

Dealer Support

What our dealers say about UCC

"I have been part of the UCC family of dealers since 2013. Every time I have interfaced with anyone at UCC I have been treated like I am your only customer. You are all true professionals. Thank you!"
Bob F. Owner
"We continually get complements from our customers about UCC's service!"
Rick M.Owner
"UCC has superlative management and staff. They are the most professional and courteous central station I have dealt with in 25 years of business."
Ron S.Owner
"I moved my accounts to UCC in 2004. It was the best decision I ever made for my customers and myself. I know this because my customers regularly call me and compliment the UCC operators on their professionalism. They love to tell their friends and families how pleased they are with the great service by UCC and we take those referrals on as new customers. I have had my accounts at several other central stations over the last 18 years and can say with confidence that UCC’s service is the best provided to me."
Chell B.Owner
"I used to monitor my own accounts and I was always concerned about another monitoring company being able to offer my same level of service. In 2005, I transferred my accounts to them and the transition was very smooth. I was very delighted to discover that UCC’s service was everything they said it was, and more! My customers rave about the operators and I appreciate the prompt response I get when I need to deal with someone over there. I also could have never afforded the technology and menu of services that I receive as a UCC dealer. This transition has been a great move for my company."
Roy M.Owner
"Why do I use UCC? Because they care about my business and I care about their business. If you can’t say that about your central station then you are missing something special for your business."
Kyle B.Owner
"UCC’s people are willing to scratch and dig and claw to get me what I need. It’s UCC’s people that separate them from their competition."
Mike B.Owner
"We might be spoiled by TEAM UCC’s level of commitment to customer satisfaction. In dealing with other monitoring companies over the years, we have not found ANY that can hold a candle to UCC. Please thank your entire team for going the extra mile to ensure customers are always taken care of, communicating with dealers, and the on-going training and support. We appreciate the dedication. Keep up the good work!”
Chad M.Manager
"Team UCC is incredible to work with! Your professionalism and willingness to help has gone beyond my expectations. You are head and shoulders above the competition."
Whit M.Owner
"UCC has played an integral part in the growth of our company. Superior customer service and quick response times are just a couple of the reasons we rely on UCC."
Brady C.Owner
"I want to relay my gratitude for Team UCC's willingness to fight a problem to the end even when it probably isn’t an issue on your end. So many other support teams in our field want to point the finger and get you off the line as quick as possible it seems. UCC is a great ally and asset to us and we appreciate it."
Dan C.Security Technician
"UCC is the best company I have ever worked with since outsourcing our monitoring in 2005. I wouldn’t recommend any other monitoring company."
Steve B.Account Manager
"Our company designs, maintains and services life safety systems. One of our customers with multiple sites required ASAP to PSAP service immediately. Team UCC jumped in and worked with the monitoring association to get our customers ASAP to PSAP in less than 10 days! This type of customer care makes me happy that we made the decision to use UCC as our alarm monitoring partner. This is an example of what can be achieved when work is put in the hands of a dedicated knowledgeable industry leader like UCC."
Eric R.General Manager
"UCC is the best company I have worked with since outsourcing our monitoring in 2005. I wouldn't recommend any other monitoring company."
Rene L.Owner
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