|
|
|
|
Meet Team UCC
| Don Munford – CEOMr. Munford has over forty five years of experience in the security industry, including the founding, and operation of a security company, guard patrol and central station. He also served part-time as a reserve peace officer from 1972 to 1976. Mr. Munford joined UCC in 1987 as an owner, Vice President and General Manager. Mr. Munford served at UCC as President from 1998 to 2008 and is currently serving as CEO.
|
|
| Richard Hain – Executive Vice PresidentDick Hain is a veteran in the security industry, with over 40 years of experience. He joined the UCC Team in 1987, and is currently serving as the Executive Vice President and member of the UCC Board of Directors. Mr. Hain was in Air Force Intelligence for 22 years and has served as President, Vice President and Treasurer of the local city Alarm Association.
|
|
| Teresa Gonzalez – PresidentTeresa Gonzalez has 24 years of experience in central station operations and technology, including 15 years managing personnel, business operations and technical advancements in the central station. She joined UCC in 1997 and served as UCC Vice President and General Manager until being promoted to President in 2008.
|
|
| Mark Matlock – Senior Vice PresidentMark Matlock was hired as Vice President of Marketing & Sales in July 2002 to take UCC to the next level, and was promoted to Senior Vice President in January 2008. He is a seasoned professional with a Bachelors in Science degree from the University of Houston,1987. He is a State Licensed Level One and Continuing Education Instructor and has served as President, Vice President, and Director for many of the local city associations, as well as the board for the state association.
|
|
| Robert Cuyler – Vice President and Chief Financial OfficerRobert Cuyler joined United Central Control in November 2002. His over 30 years of financial experience encompass being a banker, information technology manager, operations manager, strategic planning task force leader, financial analyst and reporting supervisor, and small business consultant. He obtained a Bachelor's in Business Administration in Finance from The University of Texas at Austin. Bob was promoted to Vice President and CFO of UCC in November 2005.
|
|
| Carolyn Escamilla –
Operations Manager
Carolyn Escamilla joined United Central Control in 1993 and has risen her way through the ranks by her dedication and commitment to provide customer satisfaction through great service to UCC’s customers. In March of 2006 Carolyn was promoted to Operations Manager and is responsible for managing the Data Entry Department, Dealer Billing, Dispatch, Customer Service and Administrative operations.
|
|
| Tracey Ritchie – General Manager
Tracey Ritchie joined UCC in September 2002. She has extensive experience in Marketing and Public Relations. Tracey earned a Bachelor of Arts degree in Public Relations and one in Sociology from Southwest Texas State University. She oversees UCC’s marketing efforts, and has been instrumental in instituting and administering UCC’s Dealer Relations Department. In 2009, Tracey was named as one of the "Top 20 Under 40" security professionals in Security Systems News Magazine. She is currently serving as Membership Director for the state Burglar & Fire Alarm Association, as well as Director of Special Events for the local Women's Chamber of Commerce.
|
|
| Michael S. Lamb –
Director of Training and Human Resources
Michael Lamb joined UCC in December 1995 and has been a SIA Certified trainer since 2000.. In 2004 he was promoted to Director of Training and Human Resources. Mike’s consistent efforts in training with the SIA On-line Operator Training Course also earned UCC the CSAA Five Diamond Certification in 2004. Before joining UCC, he served in the U.S. Marine Corps and graduated from the Military Police Academy.
|
|
| Mark McCall – Director of Information Technology
UCC hired Mark McCall in July 200 7to oversee the Technology department and to be responsible for IT projects such as equipment and power redundancy, back-up central station facility, new receiver technology, video and access control monitoring and other IT related projects. Mark has worked in Information Technology for over twenty years, including serving as a Service Manager and Operations Manager for a large computer system integrator.
|
|
| David Palacios – Senior Dealer Relations Representative
David Palacios joined United Central Control in 1985. He grew in responsibilities and was promoted to Operations Manager in 1988. In 2004, he became UCC's first Representative in the newly created department of Dealer Relations. He works very closely with UCC's dealers and provides hands on care to solve any day to day issues that may arise. Dave reflects UCC's commitment to their dealers' complete satisfaction with all UCC services.
|
|
| Danny Little –
Account Executive
Danny Little joined the UCC team as an Account Executive in July 2003. He has over 25 years of alarm experience including co-owning a very successful alarm company in Houston for fifteen years. Danny has served as Vice President of the Houston Gulf Coast Alarm Association and is currently serving as Vice President of the local chapter of the alarm association.
|
|
| Chancy Pray – Account Executive
Chancy Pray came on board with UCC in September of 2007, With over thirteen years of alarm industry experience Chancy brings with him a wealth of experience. He is well versed in both security sales and operations and his experience on the retail side of the business allows him to understand the day to day operations and challenges of our clients. Chancy is currently serving as the Committee Chair of Education & Training for the North Texas Alarm Association.
|
|
|
Michael Chabot – Account Executive
Mike started with UCC July 2009. He comes from a strong background in the security system business as a former UCC dealer for 7 years. Mike enjoyed working with UCC so much as a dealer; after he sold his company in Southern Maine he came to work with UCC. Mike has 17 years in the security industry, 13 years of owning his own company. He also has served his country as a United States Combat Marine in Desert Shield and Storm.
|
|
| Dennis White – Account Executive
Dennis White became a UCC team member in September 2009. Dennis has wholesale central station experience, having spent the past seven years with an alarm monitoring central station where his responsibility was the growth and management of retail account base, wholesale accounts and bulk acquisitions. He was also instrumental in the development and implementation of a retail dealer program. Prior to the security industry, Dennis spent twenty four years as a manufacturer’s representative for the Southwest region in the automotive aftermarket industry.
|
|
| Joe Carr – Dealer Relations Representative
Joe Carr joined UCC in April of 2006 in the Dealer Relations Department as UCC’s first outside dealer relations representative Joe spends much of his time providing hands on Aegis and VRT training to UCC Dealers or in formal Continuing Education classes, as he is a Texas DPS licensed instructor. Joe is currently serving on the Board of Directors for the state Burglar & Fire Alarm Association.
|
|
| Mary Edmonson –
Dealer Relations Representative
Mary joined UCC in March of 2007. She comes to UCC with over 15 years of industry experience. Mary also works closely with dealers on everything from training to false alarm reduction. Mary is also a Texas DPS licensed instructor and teaches CEU classes. She served as Executive Director for the National Security Association from 1995 – 1998, and has served on the Board of Directors for the state Burglar & Fire Alarm Association.
|
|
| Sarah Salazar –
Dealer Relations Representative
Sarah Salazar has six years of experience working with UCC. Originally hired as part of our Dispatch team, she was quickly moved up to join Dealer Relations in 2004. After working as a Dealer Relations assistant for over two years, Sarah was promoted to Dealer Relations Representative where she spends more of her time face to face with our dealers to train them on services, help them with questions and anticipate any issues. She is currently serving as Secretary for the local chapter of the Alarm Association.
|
|
| Helen M. Rogers – Training Coordinator
Helen Rogers has nine years experience at UCC. Helen moved through the ranks quickly being promoted to Shift Supervisor in 2000 and Dispatch Manager in 2003 before being appointed to her current position as Training Coordinator in October 2005. Helen has been a SIA Certified Trainer since 2002
|
|
|
|
|
