Welcome FiveDiamond UL-listed Home

"UCC has superlative management and staff. They are the most professional and courteous central station I have dealt with in 25 years of business."

–Ron Settle

Settle Security

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With over 38 years of experience UCC has provided continuous alarm monitoring services through the swine flu, countless hurricanes and tornadoes, 9/11, frigid winter and ice storms, and we will continue to do so through the rapidly evolving Coronavirus (COVID-19).  We have taken the appropriate steps to implement up-front prevention and mitigation efforts as well as developing contingency plans in the event of escalation that are consistent with CDC, WHO and UL recommendations.

The Lydia, COPS and UCC teams are working closely together to monitor the developments of the COVID-19 virus and our top priority at this time is taking care of our employees so they can continue serving your customers as their human lifeline in their moment of need. Both the San Antonio and Lewisville locations are open and operational. We are in contact with local law enforcement agencies at each of our facilities to ensure our employees are recognized as essential personnel and are able to travel to-from work as their shifts require (regardless of times of day). To date, all agencies are supporting our efforts. 

Currently we are maintaining our service quality levels and have not been forced to modify any non-essential signal or alarm notification procedure.  Should the need arise to change our dispatch procedures we would activate IVR automated notifications for lower priorities signals notification calls.


In order to continue providing acceptable response times to critical alarms, it is essential that we focus every second of available UCC employee time on this mission.

HOW UCC DEALERS CAN HELP

1. You can help us maintain the quality experience your customers have come to expect and depend on by keeping non-urgent phone calls to UCC to a minimum.

a. Use automated services such as the StagesMobile app or StagesWeb to access and update your account data, place an account on test, check history and run reports. Please call or email Dealer Support if you need help logging in.

b. Email Dealer Support or Data Entry any questions/changes.

Dealer Supportdealersupport@teamucc.com

Data Entrydataentry@teamucc.com

c. Fax – 888.401.2023 or 210.491.5353


2. Review the schedules on your supervised Open/Close Accounts. Many of your customers may be considered non-essential services and will be temporarily closing their businesses. We will continue to call on Late to Open (LTO) and Late to Close (LTC) notifications until the schedules are updated. Schedules can be updated on StagesWeb, or you can email Data Entry at dataentry@teamucc.com.


3. Review how you would like for us to handle lower priority signals (residential, commercial, or both) to make sure we are responding to necessary signals only. Log, text, and email notification options are available.


4. Let us know if you have any changes to your own on call notes/schedule. City closures and decisions to self-quarantine may have changed how you are running your business. Please let us know if any updates so we can ensure we are notifying the correct team members.


JURISDICTION UPDATES

We will be notifying our dealers of jurisdictions updates as we receive them. Please make sure to review all updates that are posted in your area.

  • 3/20 - LOUISVILLE, KY – NOT RESPONDING to burglar alarms for Residential or Commercial accounts.
  • 3/20 - TULSA, OK – Will not respond to non-verified residential alarms. Advised we can still call in to have a record of action/request.
  • 3/20 - SEATTLE, WA – Will not respond to non-verified residential alarms. Advised we can still call in to have a record of action/request. 
  • 3/23 - KILLEEN, TX – Will not respond to non-verified residential alarms. Advised we can still call in to have a record of action/request.
  • 3/24 - TUCSON, AZ – Will not respond to non-verified residential alarms. Advised we can still call in to have a record of action/request.

UCC INTERNAL POLICY CHANGES

To better protect the health and safety of our employees, we have enhanced cleaning and sterilization procedures in each of our locations that include the use of disinfectant sprays, wipes, and solutions, and sterilizing UV light wands.  We are utilizing “contact-less” temperature reading devices to scan employees for fevers.  We have also taken the following precautions 

  • EMPLOYEE DISBURSEMENT – We have activated a “work from home” policy for certain support employees (outside of alarm monitoring Operations). Since UCC maintains space and has completely outfitted workstations to accommodate nearly twice our current business growth, we are utilizing the space to create additional separation between employees.
  • EXECUTIVE SITUATIONAL AWARENESS – We have multiple executive level meetings throughout the day to assess changes and developments in the internal and external situations. We are in communications with state and local officials and authorities and will respond dynamically to the situations as they evolve.

We have also made the following internal policy changes:

  • EMPLOYEE TRAVEL - All non-essential business travel (air, hotels, office visits) for employees are suspended until further notice and UCC staff will refrain from attending trade, association, and similar events. We have also suspended all company-sponsored events such as industry related trainings, UCC Club 6, etc...
  • OFFICE VISITORS - We have limited visits to our offices to essential vendors only and we have modified our interview process for new hires..

GUIDES & RESOURCES

  • GOVERNOR ABBOTT ANNOUNCES PHASE ONE TO OPEN TEXAS – On April 27th, Texas Governor Greg Abbott announced the first phase of the State of Texas' ongoing plan to safely and strategically open Texas while minimizing the spread of COVID-19. For more information on the opening and health protocols the official press release can be found here: https://gov.texas.gov/news/post/governor-abbott-announces-phase-one-to-open-texas-establishes-statewide-minimum-standard-health-protocols
  • FEDERAL SMALL BUSINESS GUIDANCE & LOAN RESOURCE – One of the major challenges for our dealers facing the COVID-19 virus is cancelled appointments, delayed service calls, and installations pushed off in fear of contracting the virus though human contact with your employees. While there is no immediate fix for this, the declaration of a national emergency has made funds immediately available to small business like yours. Even if you feel you are fine today, we strongly encourage you to review the link below to make sure you have the information you need regarding the resources that are available to you and your business.  https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources
  • THE MONITORING ASSOCIATION – The Monitoring Association (TMA) is working to provide the most up-to-date information on the Covid-19 virus to the security community. Their focus is to identify and convey informational resources that will support your company’s preparedness and business continuity planning. Please check out their website for additional resources and information. https://tma.us/preparing-workplaces-for-an-influenza-pandemic
  • LOUISIANA LIFE SAFETY AND SECURITY ASSOCIATION - The Louisiana Governor announced on March 5, 2020 the activation of Open Safely, which is an online portal for existing closed businesses to declare the intention to reopen under restrictive measures. The way it works is you go to https://opensafely.la.gov/ and complete the online process. After that you will receive the current life safety and COVID mitigation standards along with a placard to post. Your business will receive real-time updates on changes that include when opening for your specific type of business is allowed.
  • ROSENBLATT LAW FIRM – Mary Lisa Mireles and James Rosenblatt hosted a webinar for UCC Dealers to walk us through the legal details on the FMLA and Emergency Paid Sick Leave provision covered in the Families First Coronavirus Response ACT and the small business loans and tax credits available through the CARES Act. If you missed it and have questions, please feel free to review the slides, Q&A, and contact information HERE
  • REITMAN CONSULTING GROUP – Mitch Reitman hosted a second webinar for UCC Dealers that walked the audience through the general accounting, tax preparation and representation, valuation services, brokerage, and due diligence on small business loans and tax credits available through the CARES Act. Additionally, he explains how you can apply for financial assistance, loans, and/or loan forgiveness. If you missed it, or have any questions you can download the slides, Q&A and contact information HERE